Dear travelers,

Please read the following conditions carefully, as by registering you accept these General Terms and Conditions (GTC). They apply to trips organized by Siabella …natürlich reisen!, Sibylle Janssen, Kreithwinkel 16, 30966 Hemmingen (hereinafter: Siabella) and services of other providers arranged by Siabella.

General Terms and Conditions

1. travel contract

1.1 You must register for Siabella’s trips in writing, e.g. by post or via electronic means of communication such as e-mail or contact form. Reservations accepted by telephone are only valid for 48 hours. With your registration you make a binding offer to Siabella to conclude the travel contract. The travel contract becomes binding when your registration is confirmed by Siabella. This does not require any particular form.

1.2 Upon or immediately after the conclusion of this contract (travel contract/booking), you will receive a copy or confirmation of the contract containing all essential information about the travel services you have booked. If the copy or confirmation of the contract deviates from your registration, the deviating confirmation constitutes a new offer to which Siabella is bound for 10 days. If you accept the new offer within this period, e.g. by express declaration, down payment or payment of the balance, the travel contract is concluded in this case on the basis of the new offer.

 

2. payment

2.1 After receipt of the travel confirmation and security certificate, the total price must be paid no later than 21 days before the start of the trip if it is certain that the trip will take place as booked and can no longer be canceled due to a minimum number of participants not being reached.

2.2 For bookings made at short notice (from the 21st day before the start of the trip), the total price is due immediately upon receipt of the security certificate.

2.3 Cancellation, processing, rebooking, reminder and insurance costs as well as costs for individual travel arrangements are due immediately upon receipt of the invoice.

2.4 Full payment of the total price is a prerequisite for the delivery of the complete travel documents. You will usually receive these one week before departure.

2.5 If due payments are not made or not made in full and you do not pay despite a reminder and a grace period, Siabella may withdraw from the contract and demand the corresponding withdrawal fees as compensation (see clause 5).

 

3. benefits

3.1 The individual services contractually agreed between you and Siabella can be found at
in the information provided in the pre-contractual information about the essential characteristics of the travel services and the information referring to this in the copy or confirmation of the contract.

3.2 Siabella reserves the right to make changes to its service descriptions at any time prior to the conclusion of the contract. Siabella will inform you of any such changes.

 

4. individual travel arrangements & special fees

4.1 Siabella charges fees for advice on putting together individual travel packages and for arranging third-party services, details of which can be found in the service description on the website.

4.2 Siabella reserves the right to charge a reasonable processing fee per person for the processing of individual travel services requested by the traveler that deviate from the respective service description of a group tour, in addition to any additional costs incurred. If such processing is requested after the contract has already been concluded, the calculation of the processing fee is based on the rebooking fee in accordance with Clause 6.

4.3 For last-minute bookings (from the 10th day before departure) Siabella charges an additional special processing fee of 90,- per person.

4.4 Siabella draws attention to the following fees that may apply: Cancellation fees (see clause 5); rebooking fees (see clause 6);

 

5. withdrawal by the travel participant

5.1 You can withdraw from the trip/contract at any time prior to the start of the trip (cancellation). The date of receipt of the declaration of withdrawal by Siabella is decisive.

5.2 If you withdraw from the travel contract, Siabella may demand reasonable compensation instead of the travel price. The amount of compensation is calculated according to the period between the declaration of withdrawal and the start of the trip as well as the expected savings in expenses and the expected acquisition through other use of the travel service.

5.3 The lump-sum entitlement to compensation is therefore per person:

• Up to the 41st day before departure 15%,
• from the 40th to the 21st day before departure 40%,
• from the 20th to the 11th day before departure 60%,
• from the 10th to the 3rd day before departure 80%,
• from the 2nd day before the start of the trip until the day of the start of the trip and 95% of the trip price in the event of no-show.

5.4 If you withdraw from the contract on the grounds that unavoidable and extraordinary circumstances arise at or in the immediate vicinity of the destination which significantly affect the performance of the package tour or the transportation of persons to the destination, Siabella may not claim compensation. Unavoidable and extraordinary circumstances in this sense are circumstances that are beyond the control of the party invoking them and whose consequences could not have been avoided even if all reasonable precautions had been taken.

 

6. contract transfer & rebooking

6.1 Within a reasonable period before the start of the trip, you may declare on a durable medium that a third party will assume the rights and obligations arising from the travel contract in your place. The declaration is in any case timely if it is received by Siabella no later than seven days before the start of the trip. Siabella may object to the entry of the third party if the third party does not fulfill the contractual travel requirements. If a third party enters into the contract, the third party and you are jointly and severally liable to Siabella for the travel price and the additional costs incurred by the entry of the third party. Siabella may only demand reimbursement of additional costs if and insofar as these are reasonable and have actually been incurred by Siabella, of which Siabella will provide proof.

6.2 At your request and as far as possible, Siabella will make changes to the travel confirmation (rebooking). Rebookings include, for example, changes to the travel date, destination, place of departure, accommodation or transportation, changes to connecting flights and connecting or extension programs for group travel.

6.3 In the event of rebooking, Siabella is entitled to charge a rebooking fee of 80.00 per person and per rebooked individual service or 50.00 for 3 or more persons. Additional costs incurred vis-à-vis service providers (e.g. airlines) will be charged separately. Necessary fax, telephone, telex or
telegram costs may be charged additionally. If flights have to be rebooked due to the respective airline, the airline’s fee will be charged and Siabella is entitled to charge a separate fee of 25,- per person.

 

7. resignation by Siabella

7.1 If the minimum number of participants specified in the contract is not reached, Siabella may withdraw from the contract no later than 20 days before the start of the trip if the trip lasts more than six days, no later than seven days before the start of the trip if the trip lasts between two and six days, and no later than 48 hours before the start of the trip if the trip lasts less than two days.

7.2 In addition, Siabella may withdraw from the contract before the start of the trip if Siabella is prevented from fulfilling the contract due to unavoidable, extraordinary circumstances. In this case, Siabella must declare its withdrawal immediately after becoming aware of the reason for withdrawal.

7.3 If Siabella withdraws, it loses the right to the agreed travel price. If Siabella is obliged to refund the travel price as a result of a withdrawal, the refund must be made immediately, but in any case within 14 days of the withdrawal.

 

8. limitation of liability

8.1 Siabella’s liability is limited to three times the travel price for damages that are not physical injury and are not culpably caused.

8.2 If international agreements or statutory provisions based on such agreements apply to a travel service, according to which a claim for damages against the service provider is excluded under certain conditions or only arises under certain conditions or restrictions, Siabella may also invoke this against you.

 

9. exclusion of assignment

The assignment of claims against Siabella to third parties is excluded without the express consent of Siabella. This does not apply to accompanying family members or fellow travelers in a jointly registered group.

 

10. passport, visa, customs, foreign exchange & health regulations

10.1 Each travel participant is responsible for complying with all regulations relevant to the execution of the trip, in particular passport, visa, customs, foreign exchange and health regulations. This also includes obtaining up-to-date information on the relevant regulations, infection and vaccination protection and other prophylactic measures in good time.

10.2 Siabella is only obliged to inform nationals of the EU member state in which it is offering the trip about passport and visa requirements as well as health regulations and any changes to these before the start of the trip.

10.3 In general, Siabella draws the attention of travelers from Germany, Austria and Switzerland to the following in connection with Italy as a travel destination:
There is no visa requirement. It is essential that you carry valid travel documents with you, as in Italy you are obliged to be able to identify yourself at all times with an identity document such as a (temporary) passport, emergency passport, identity card or ID card. Please ensure that your identity documents are valid for the duration of your trip
Each child requires their own identity document. Persons under the age of 15 traveling alone should carry an officially certified declaration of consent from their parents/legal guardians. It is also advisable to carry valid identification documents, as experience has shown that otherwise, for example, registration in a hotel or transportation by plane may be refused.
No special health regulations or requirements for proof of vaccinations or similar are known. In addition, the foreign offices recommend checking and, if necessary, completing the standard vaccinations and, if necessary, vaccination against hepatitis A and B in the event of particular exposure. It is also recommended that you take a first-aid kit with you, containing not only regularly required medicines but also medicines for common travel-related illnesses.

 

11. insurances

For your own safety, Siabella recommends taking out a comprehensive package of insurance policies, such as travel cancellation insurance, travel emergency and travel health insurance, each including cover for repatriation costs in the event of accident or illness, luggage, travel accident and travel liability insurance.

 

12. choice of law

The legal relationship between you as a travel participant and Siabella is governed by German law.

 

13. data protection

All personal data that you transmit to Siabella and that is collected by Siabella will be processed and used exclusively for the performance of the contract.

 

14. final provisions

Should a provision of the travel contract or these GTC be invalid, this shall not affect the validity of the remaining provisions. In this case, the contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.

 

 

Siabella …natürlich reisen! – General Terms and Conditions – Status 07/2018